Frequently Asked Questions
*In case you have not found the relevant information, please feel free to contact us at by clicking here.
Satisfaction guarantee questions
Do you have a satisfaction guarantee policy?
Yes, we have a 30 day satisfaction guarantee policy for the quality of our products.
Does your satisfaction guarantee policy cover ordering the incorrect ring size?
We recommend that you choose carefully, if you order the wrong ring size, the satisfaction guarantee will be available but you will be responsible for shipping the ring back to GoldeNet Australia as well as a minimal resizing fee.
Does your satisfaction guarantee apply if I order a ring with an engraving?
The satisfaction guarantee applies if your ring is engraved by GoldeNet Australia.
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Finger sizing and resizing questions
Can I order a ring in any international finger size?
Yes, you can order a ring in Australian sizes (alphabetical) or American sizes (numerical). For British finger sizes and European finger sizes please refer to our finger size table to convert the international size into an Australian or American size.
How do I determine my finger size?
When placing an order for a ring, you will be required to select your ring size. Please click on the link below to view the finger size scale.
What is the best method for measuring my finger size?
We suggest having your finger measured by a local jeweler or alternatively use a piece of paper or string to measure the finger size. However we recommend visiting a local jeweler because if a piece of string or paper is used, it does not accurately measure how the ring will move over the knuckle and does not take into account different ring widths.
What happens if I order the wrong finger size?
If you order the wrong ring size, please contact us to discuss the situation. The ring may be resized or in some cases you may be able to return the ring and have a new one made for a small re-make fee.
Are you rings all one size or can they be resized?
We are more than about at GoldeNet Australia to provide you with a ring in your actual size, therefore if we have your chosen ring in stock, if possible - depending on the design, we will resize it for you, otherwise we will manufacture a new ring for you in your size. If you do order the wrong finger size, you can contact us and discuss your options. The ring may be resized or in some cases you may be able to return the ring to us and have a new one made for a small re-make fee.
Does resizing leave a visible mark on the ring?
We use the existing join in the ring for the resize and then we finely polish the ring leaving the join invisible.
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General product questions
Do you manufacture your own rings?
GoldeNet Australia manufacturers all our own jewellery appearing on our website. For more information regarding GoldeNet Australia please refer to our ‘About Us’ section on the website.
Do you have a showroom?
No, currently we do not have a showroom. However to compensate for this we have a 30 day money back satisfaction policy. If you are unsatisfied with your purchase, for any reason, you can return it for a full refund.
I saw a beautiful ring in white gold, can I have it in yellow gold?
Yes, all our products can be made in white gold, yellow gold, rose gold or platinum. The prices for white gold, yellow gold and rose gold are the same, but platinum is dearer.
I do not understand whether I am buying a good diamond or not, what can I do?
At GoldeNet Australia we will not sell you a product you will not be 100% satisfied with. If you are unsure of the quality of what you thinking of purchasing either call or email one of Sales Consultants who will be more than happy to talk you through the item you are interested in. If they do not think this item is perfect for you, they will recommend another product which is.
Can I buy a custom made item?
Yes, at GoldeNet Australia we have our own factory and can therefore custom make anything for you, or alter any of our existing products. To do thus we will require a description or a picture of what you are wanting.
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Ordering questions
Is it safe to buy jewellery over the internet?
Yes, GoldeNet Australia uses state-of-the-art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse or alteration of your information. Therefore we take the worry about purchasing diamond jewellery over the internet. So please enjoy looking at our beautiful range of jewellery worry-free!
When do I receive a confirmation of my order?
After you have placed an order you will receive a confirmation email with the details regarding your purchase within 24-48 hours. If any of these details are incorrect please contact GoldeNet Australia immediately otherwise one of our sales consultants will process your order.
How do I speak to consultant before I place an order?
Please feel free to contact us at info@goldenet.com.au or see the contact information in the ' section. GoldeNet Australia also offers Live Help, just click on the Live Help icon on the left hand side of the screen and you will be talking with one of our consultants within half a minute.
I do not want to purchase over the internet, is there any way to make a purchase?
Yes, you can call one of our Sales Consultants on 1300 361 873 and they will be more than happy to take your order.
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Payment questions
What payment methods do you accept?
At GoldeNet Australia we accept Visa, MasterCard, AMEX or Direct Deposit.
You can also telephone us to provide your credit card details, please refer to our contact us section on our website.
Do you have any payment plans?
Payment plans will vary depending on the product you are inquiring about. Thus to know about the payment plan for your item please contact one of Sales Consultants.
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Gold and metal questions
What is 9ct or 9k Gold?
Karat represents the amount of pure gold in the alloy, 9k is 37.5% pure gold. GoldeNet Australia uses only 14ct or 18ct gold, which is more pure then 9 ct.
What is the difference between 18k and 9k gold?
18 carat gold is more pure than 9 carat gold. It contains a higher percentage of gold. Pure gold is 24 carat, thus 18 carat gold is 75% pure. Visit our Education Centre for a complete discussion on gold and other jewellery terminology.
What is the difference between white gold and platinum?
White gold and platinum have their own properties which make them unique. White gold is an alloy of gold and a few white metals like silver and palladium. White gold can be come in any carat. For example 18ct white gold is comprised of 75% gold and 25% other metals like silver and palladium, while 18ct yellow gold is comprised of 75% gold and 25% other metals like copper and zinc. White gold are also coated with another white metal called Rhodium. Rhodium is a very similar metal to platinum, both share many of the same properties including the white colour.
Platinum is a white metal, and is used in jewellery in almost its pure form. Platinum is extremely durable and long wearing. Platinum is also white in colour thus unlike white gold it does not need to be rhodium plated. Platinum is a heavier metal then gold and is also more expensive, a platinum ring will be roughly twice the price as a gold ring.
What is the best way to care for and clean a diamond?
Below are a few general guidelines for caring for your brand new GoldeNet diamonds:
Avoid wearing your diamonds while performing housework, working in the garden or any type of rough work with your hands. Diamonds are extremely durable; however a hard strike could chip it. Also, avoid contact with chlorine bleach.
Clean your diamond in a bowl of warm, sudsy water with a small amount of any mild liquid detergent. Brush the pieces with a soft brush, move the piece to a metal strainer like instrument and rinse with warm water. Pat dry with a soft lint-free cloth.
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Shipping questions
What are the shipping costs for delivery within Australia?
Delivery in Australia is carried out by Australia Post and FedEx express. Delivery anywhere within Australia is free of charge.
What are the shipping costs for delivery outside of Australia?
Delivery outside of Australia is carried out by FedEx express and UPS. Shipping outside of Australia will incur an additional cost depending on the particular country. For more information please contact GoldeNet Australia.
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